Head of VIP

Job not on LinkedIn

🔥 20 minutes ago

🗣️🇪🇸 Spanish Required

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Logo of Growe Talents

Growe Talents

11 - 50 employees

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Growe Talents is a recruitment agency specializing in the iGaming sector, focused on matching ambitious professionals with roles that drive both personal career growth and business performance. Born from the expert recruitment team at Growe, the company connects talent with opportunities across functions such as software development, CRM, marketing, content, and risk, and emphasizes meaningful matches based on skills, values, and growth potential. Growe Talents also promotes global opportunities, performance-driven rewards, and benefits aimed at supporting candidates and clients in a fast-paced, innovative industry.

📋 Description

• Build and manage VIP lifecycle journeys (retention, reactivation, loyalty growth); • Develop and execute a comprehensive VIP strategy; • Lead and scale the VIP management team; • Define segmentation strategy for high-value players; • Optimize VIP bonus models, rewards, and loyalty programs; • Monitor and improve key KPIs: VIP LTV, ARPU, Retention Rate, NGR, churn; • Ensure high-quality personalized communication across channels; • Collaborate closely with CRM, BI, Marketing, and Product teams; • Control VIP budgets and ensure ROI-positive bonus allocation.

🎯 Requirements

• 5+ years of experience in iGaming • 3+ years of experience in VIP management or high-value player retention • Proven experience managing VIP teams • Strong understanding of player segmentation and monetization strategies • Experience working with bonus cost optimization and ROI modeling • Strong analytical skills and data-driven mindset • English level - at least Upper-Intermediate • Spanish - will be a plus.

🏖️ Benefits

• Health & Wellness Focus • Global Medical Coverage • Growth Opportunities • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.) • Performance-Driven Rewards • Dynamic Work Environment

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