Payment Operations Manager

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Growe Talents

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🎮 Gaming

Recruitment • Gaming

Growe Talents is a recruitment agency specializing in the iGaming sector, focused on matching ambitious professionals with roles that drive both personal career growth and business performance. Born from the expert recruitment team at Growe, the company connects talent with opportunities across functions such as software development, CRM, marketing, content, and risk, and emphasizes meaningful matches based on skills, values, and growth potential. Growe Talents also promotes global opportunities, performance-driven rewards, and benefits aimed at supporting candidates and clients in a fast-paced, innovative industry.

📋 Description

• Monitor that payment methods work properly, escalate issues to respective providers and teams • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method • Review and create backup/contingency and emergency plans • Create monitoring guidelines and procedures for monitoring and support teams • Report daily and weekly payments activities and issues to the Head of Operations • Assist with the integration of new payment providers/methods • Suggest product/flow improvements (e.g. validation fields, placeholders on forms) • Handle requests from customer support • Test new payment methods integrations/deployments • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics

🎯 Requirements

• 2+ years as a billing/payments manager/specialist in online payments • Confident in dealing with numbers and processing of financial/transactional information • Advanced Excel and other MS Office software user • Good understanding of online payments technical integrations, funnels, flows • Experience in written and oral communication with foreign customers or partners • Deep understanding of payment and transactional systems and services • Upper-Intermediate English proficiency • Experience with the iGaming industry will be a plus

🏖️ Benefits

• Health & Wellness Focus • Global Medical Coverage • Growth Opportunities • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.) • Performance-Driven Rewards • Dynamic Work Environment