Affiliate - Community Communications Manager

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February 16

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GrowthAssistant

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We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.

2 - 10 employees

📋 Description

• Deliver outstanding customer experiences as an Affiliate Manager at GrowthAssistant. • Oversee customer experience (CX) channels to ensure prompt, friendly responses and proactive issue resolution. • Build and nurture affiliate relationships while engaging with the social media community. • Focus on employee growth within a supportive team environment.

🎯 Requirements

• Experience as a CX operator across multiple channels with a proactive approach to customer support. • Strong problem-solving skills, able to navigate multiple systems to resolve issues. • Proven remote work experience and effective collaboration with cross-functional teams, including 3PL partners. • Experience monitoring and replying to reviews and social media, with an engaging, customer-focused approach. • Ability to turn around negative experiences into positive outcomes. • No prior affiliate experience needed, but a strong interest in learning and managing affiliate relationships.

🏖️ Benefits

• Work from home • PTO (vacation days) • Paid holidays • Health insurance • Training opportunities for upskilling • Mentor programs • Wellness/health initiatives • Milestone recognition and bonus