Senior Product Manager, Retention

🕒 April 28

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Grüns

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

Health is officially a snack. In an ideal world, broccoli would taste like chocolate, kale like candy, and greens supplements like gummy bears. We haven’t figured out choco brocco yet, but Grüns has transformed those overpriced, chalky powders into something snackable and delicious. With all the sweetness of natural fruits, getting your greens from Grüns is something you will actually look forward to. With 60 ingredients across 8 core nutrient categories, Grüns supports dozens of health benefits and can replace multiple health products.

📋 Description

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features • Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction • Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement • Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives • Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints • Optimize cancellation and save strategies to improve save rate while protecting long-term customer value • Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition • Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements • Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement • Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO • Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem

🎯 Requirements

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles • Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools • Is comfortable configuring and managing complex subscriber flows inside subscription platforms • Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase • Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling • Has experience improving subscription retention, cancellation flows, or subscriber engagement • Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams • Understands the economics of subscription businesses and how retention programs influence long-term growth

🏖️ Benefits

• Comprehensive benefits package designed to support the well-being and growth of our team • Generous PTO • Free Grüns subscriptions