Customer Service & Support Assistant – Affiliates

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Fênix

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

🧘 Wellness

Marketing • eCommerce • Wellness

Grupo Fênix is a Brazilian company specialized in direct response marketing that operates internationally, particularly in the commercialization of nutraceuticals and digital products. The firm focuses on performance-driven services including high-production-value offer creation (often in partnership with American studios), media buying and traffic management (YouTube and native ads), affiliate program operations, and design and optimization of high-ticket sales funnels with continuous backend testing. Grupo Fênix also provides conversion-focused copywriting, ad production and editing, and sales messaging strategies for health niche experts. The company reports around 100 team members and promotes verticals such as erectile dysfunction, weight loss, prostate health, memory, neuropathy, vision, fungal infections, and diabetes.

📋 Description

• Provide daily support to affiliates via WhatsApp, phone calls, and groups, responding promptly and maintaining a professional tone. • Proactively follow up with inactive affiliates, prompting action, restarting conversations, and unblocking operations. • Triage requests and route each inquiry to the appropriate department, following through until resolution. • Monitor offer AOV metrics daily, identify deviations, and take the planned actions to protect profitability. • Record incidents in spreadsheets/CRM systems and keep reports up to date to support management. • Lead the onboarding of new affiliates, including granting access, creating groups, sending materials, and monitoring their first few days. • Engage with affiliates in the assigned portfolio to identify opportunities for growth and increased volume. • Organize team materials, internal processes, and documentation. • Support Affiliate Management with daily operations and activity tracking.

🎯 Requirements

• Proven experience in proactive customer service, including call centers, telemarketing, inside sales, customer service centers, customer support, or WhatsApp/chat support. • Strong verbal and written communication skills, with clear diction and a professional telephone manner. • Resilience when handling a high volume of daily contacts, including calls, messages, and voice notes. • Strong organizational skills to manage multiple conversations and requests simultaneously without compromising quality. • Proactive mindset, with the initiative to lead conversations and provide updates without being prompted. • Ability to meet customer service, follow-up, and resolution targets. • Basic knowledge of Excel or Google Sheets for incident tracking and KPI monitoring. • Stable internet connection, suitable computer, and a quiet environment for calls. • Basic English (preferred but not required) for occasional reading of materials.

🏖️ Benefits

• 100% remote work. • Performance- and results-based commission program. • Opportunity to work in a major international Direct Response operation. • Career growth and ongoing development opportunities. • Exposure to different business models: Direct Response, Affiliate Marketing, and the education market, all commission-based. • High-performance, merit-based environment focused on scaling. • Direct involvement in campaigns generating millions in revenue. • Daily collaboration with specialists in Copywriting, Traffic Acquisition, Performance Marketing, Product, Data, and Operations. • Autonomy to propose improvements and make a tangible impact on the operation. • Collaborative, highly skilled team that is always willing to contribute.