Business Technology Analyst I – E-Commerce

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Provide support and initial triage for e-commerce production support tickets from Grupo Boticário’s commercial, operations, technology, and other teams, as well as automated alerts • Own API monitoring routines • Communicate with stakeholders and update descriptions and statuses in Business Map / ServiceNow • Investigate incidents using logs, reports, and the Group’s tools, seeking rapid resolution and improved SLA performance • Escalate incidents to the responsible squad (N3) when necessary, coordinating with the requester and updating the status and description in Business Map / ServiceNow • Support the collection and presentation of incident and ticket metrics

🎯 Requirements

• Strong teamwork and relationship-building skills • Excellent communication skills • Dynamic and self-managing approach to supporting different e-commerce teams • Eagerness to learn • Experience providing customer support, either internally or externally • Ability to analyze problems and consolidate information to identify root causes • Proactive approach to innovation, with a focus on improving internal processes • Analytical mindset for preparing analyses, identifying errors, and analyzing logs • Fundamentals of ITIL and Agile methodologies • Experience with solutions and production support involving software platforms and integrations • Experience with e-commerce platforms • Experience in problem management (technical advantage; optional) • Knowledge of log and application monitoring tools (technical advantage; optional) • Experience with SQL and NoSQL databases (technical advantage; optional) • Understanding of HTTP protocol execution (technical advantage; optional) • Knowledge of microservices (technical advantage; optional) • Understanding of REST APIs (technical advantage; optional)

🏖️ Benefits

• Flexible medical and dental insurance plans • Medication assistance and health allowance for family members • Free psychotherapy sessions and 24/7 telemedicine • Ongoing prevention, mental health care, and vaccination programs • Meal voucher (or on-site restaurant) and food allowance (including an additional Christmas allowance) • Discounts of up to 40% on brands across our ecosystem • Gympass/TotalPass membership for gyms and sports studios • Home office allowance for hybrid and remote work arrangements • Birthday day off to celebrate your way • Pet health insurance, partner-program benefits, and travel/accommodation programs • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for parents of children with special needs and childcare assistance • School supplies allowance and child nutrition credit • Dedicated legal, psychological, and social support • Private pension plan and life insurance • Bereavement support following the loss of parents and payroll-deducted loans • Transportation allowance and parking (depending on the work arrangement)