Salesforce Developer – Specialist I

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👩‍💻 Salesforce Developer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Work within the CEX Tech ecosystem, focusing on customer service and after-sales products in the Customer Experience area • Serve as the technical focal point for developing and maintaining solutions that consolidate channels such as chat, WhatsApp, telephone, and social media • Develop and architect solutions primarily on the Salesforce Service Cloud platform • Design and maintain highly complex connections via APIs and microservices between Service Cloud and e-commerce systems, telephony portals, and support tools • Collaborate with Product teams and stakeholders to transform after-sales operational challenges into scalable technical solutions • Propose continuous technical improvements beyond operational requests • Act as an engineering reference for squads, ensuring Apex coding best practices and architectural consistency • Develop and customize Apex components and routines • Map data flows and maintain and evolve integrations with partner and satellite tools • Participate in technical ceremonies, supporting architecture standards and software design decisions • Contribute to the evolution and innovation of customer service products within the CEX Tech ecosystem

🎯 Requirements

• Strong hands-on experience developing on the Salesforce platform, with advanced Apex coding skills • Knowledge of and proven experience with Salesforce Service Cloud • Expertise in building and maintaining system integrations, including REST/SOAP APIs, webhooks, and connections to satellite systems • Analytical mindset and a proactive approach to resolving complex business problems and pain points • Technical curiosity and the ability to adapt easily to constantly changing and dynamic environments • Excellent interpersonal communication and collaborative skills when working with Product teams and stakeholders • Experience in after-sales, customer service, or omnichannel support ecosystems — a plus • Familiarity or experience with integrations involving cloud platforms such as AWS (e.g., AWS Lambda or Salesforce Voice) — a plus • Experience with agile methodologies for digital product development — a plus

🏖️ Benefits

• Flexible medical and dental plans • Prescription assistance and health allowance for family members • Free psychotherapy sessions and 24/7 telemedicine • Ongoing prevention, mental health, and vaccination programs • Meal voucher (or on-site restaurant) and food allowance (with an additional Christmas allowance) • Up to 40% discounts on brands within our ecosystem • Gympass/TotalPass membership for gyms and sports studios • Home office allowance for hybrid and remote work arrangements • Birthday day off • Pet health insurance, partner benefits, and travel/accommodation programs • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for parents of children with additional needs and childcare assistance • School supplies allowance and child nutrition credit • Dedicated legal, psychological, and social support • Private pension plan and life insurance • Bereavement support following the loss of parents and payroll-deducted loan • Transportation allowance and parking (according to the work arrangement)