Identity & Access Operations Engineer L2 – Active Directory, LDAP, ADFS

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide L2 support for Active Directory incidents, alerts and service requests • Administer user accounts, groups, computer accounts, password resets, account unlocks and access permissions • Troubleshoot authentication failures, account lockouts, Group Policy issues and domain connectivity • Support AD replication, domain controller health checks, DNS and time synchronization troubleshooting • Support LDAP directory services, connectivity and authentication-related incidents • Troubleshoot LDAP bind failures, connection issues, directory queries and access permissions • Provide L2 support for ADFS authentication, federation and single sign-on incidents • Troubleshoot token issuance failures, federation errors, certificate issues and authentication problems • Monitor AD, LDAP and ADFS infrastructure and investigate service health, replication and synchronization issues • Resolve identity-related incidents and service requests within defined SLAs • Execute approved changes and follow access management and security procedures • Support major incident restoration, problem investigation and root-cause analysis • Maintain runbooks, operational documentation, incident records and shift handover notes • Coordinate with L1/L3, Security, IAM, Network, Windows and Application teams • Ensure timely escalation, SLA compliance and APAC–EMEA–NLAM shift handovers

🎯 Requirements

• Hands-on experience in Active Directory administration and troubleshooting • Strong knowledge of users, groups, account lockouts, authentication, Group Policy and AD replication • Working knowledge of LDAP, directory queries, bind operations and application integrations • Experience supporting ADFS, federation services, SSO and certificate-related issues • Understanding of DNS, Kerberos, NTLM, SSL/TLS and authentication protocols • Knowledge of service accounts, access permissions, privileged access and identity security practices • Experience with monitoring tools, ServiceNow or equivalent ITSM platforms • Understanding of ITIL Incident, Problem, Change and Request Management • Basic PowerShell scripting skills for identity administration and troubleshooting • Experience in enterprise 24x7 production operations and SLA-driven support

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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