L1 PAM Operations Engineer – Privileged Access Management

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Monitor PAM dashboards, alerts, scheduled jobs and platform availability • Perform initial checks for failed password rotations, account synchronization and credential access issues • Monitor privileged account onboarding status and password rotation compliance • Perform basic health checks on PAM services and supported integrations • Identify failed jobs, access errors and account-related exceptions and escalate unresolved issues to L2 • Maintain operational checklists and PAM monitoring records • Log and track privileged access requests through approved ITSM workflows • Perform authorized routine tasks for account onboarding, access updates and credential access support • Validate request approvals and required information before processing access requests • Assist with password checkout and access troubleshooting using approved procedures • Track password rotation failures and privileged account compliance exceptions • Follow least-privilege requirements and protect credentials using approved systems • Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools • Perform initial troubleshooting using approved runbooks and standard operating procedures • Escalate critical PAM alerts, access failures and unresolved incidents within defined SLAs • Maintain accurate ticket updates, operational records and shift handover documentation • Coordinate with L2/L3, Security, Identity, Windows/Linux and Application teams • Follow ITIL Incident, Change and Request Management processes • Support routine audit evidence collection and operational reporting • Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support

🎯 Requirements

• 1–3 years of experience in IT infrastructure operations, access management, service desk or security operations • Basic understanding of Privileged Access Management and privileged account security • Familiarity with Thycotic/Delinea Secret Server or equivalent PAM tools • Understanding of privileged accounts, password vaulting, password rotation and access approvals • Basic knowledge of Active Directory, Windows/Linux accounts and service accounts • Ability to perform monitoring, initial troubleshooting and ticket management using documented procedures • Familiarity with ServiceNow or equivalent ITSM platforms • Understanding of incident prioritization, SLA compliance and escalation procedures • Good communication, documentation and shift handover skills • Strong attention to detail and adherence to security policies • Exposure to CyberArk or BeyondTrust PAM solutions • Basic PowerShell or scripting knowledge • Understanding of MFA, least privilege, access reviews and audit trails • Familiarity with password rotation monitoring and privileged account onboarding • ITIL Foundation certification or equivalent knowledge • Exposure to enterprise security monitoring and compliance operations

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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