IT Operations Specialist

Job not on LinkedIn

🕒 5 days ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Xflow

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💳 Fintech

🔌 API

☁️ SaaS

Fintech • API • SaaS

Xflow is a company that provides powerful API solutions for simplifying international payments, with a focus on facilitating collections and fund transfers to and from India. Their products include virtual foreign currency accounts, payment links for international invoices, invoicing with built-in payments, and solutions tailored for platforms to manage international payments. Xflow's offerings are particularly beneficial for IT service exporters, funded startups, small and medium businesses, freelancers, and platforms seeking to conduct international transactions without barriers. Xflow supports various payment methods like NEFT, RTGS, IMPS, and UPI, allowing for fast, secure, and cost-effective transactions. The company also ensures compliance with India's regulatory landscape, helping businesses focus on growth while avoiding operational complexities. Xflow's APIs are designed for seamless cross-border business payments, offering flexibility, white-label integration, and support for multiple currencies.

📋 Description

• Own the corporate SaaS ecosystem, keeping it reliable, secure, and cost-efficient • Work closely with Engineering, QA, Support, BI, Legal, and Finance • Manage Jira and Confluence spaces, workflows, permission and notification schemes, custom fields, and Jira Automation • Administer Zendesk triggers, routing rules, macros, and integrations with internal backend services and APIs • Manage repositories and CI/CD systems such as GitLab and Bitbucket, including access keys, permissions, forks, and task-tracker integrations • Integrate and configure other corporate software • Run automated onboarding and offboarding and audit inactive accounts • Apply least-privilege principles when assigning roles • Generate, track, and rotate tokens, API keys, and service accounts • Administer infrastructure security tools and contribute to the IT Security Policy, Incident Management Plan, and IT Risk Plan • Explain security rules to employees and run initial onboarding on corporate services • Support rollout of AI assistants including Cursor, Claude Code, Codex, MCP, and plugins • Monitor AI token usage and quotas and define rules preventing leaks of data and proprietary code • Manage developer accounts in App Store Connect, Google Play Console, and Amazon App Store, including verifications and policy violations • Handle SaaS payments, compliance checks, invoices, and subscriptions • Maintain the approved software registry and allocate costs to projects with Accounting • Negotiate vendor pricing and license plans and review contracts, offers, and license agreements

🎯 Requirements

• 2–3+ years as an IT Operations Specialist, Corporate Systems Administrator, SysOps, or similar • Hands-on experience with centralized SaaS administration, IAM, and workflow automation • Deep knowledge of Jira and Confluence • Experience with Zendesk and its API integrations • Confident repository and CI/CD administration (GitLab, Bitbucket, or similar) • Experience building onboarding/offboarding processes and managing secrets securely • Experience administering infrastructure security tools and basic knowledge of InfoSec standards • Understanding of AI assistants and MCP in development workflows • Experience with app store developer accounts and financial and tax procedures for SaaS payments • Strong troubleshooting skills and ability to stay focused under pressure • Systems thinking and attention to detail, especially with legal documents • Experience collaborating with cross-functional teams • English: Upper-Intermediate (B2) or higher • Nice to have: experience with SSO/identity providers (Okta, Google Workspace, Azure AD) • Nice to have: scripting skills (Python, Bash) for automation • Nice to have: experience with MDM or device management • Nice to have: experience with FinOps or SaaS spend-management tools

🏖️ Benefits

• Competitive salary and benefits package • Flexible working hours • Remote/office work options • Career growth and professional development opportunities • Fun and inclusive company culture that celebrates diversity and creativity

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