Gruve
201 - 500 employees
Founded 2024
🤖 Artificial Intelligence
🔒 Cybersecurity
🏢 Enterprise
Artificial Intelligence • Cybersecurity • Enterprise
Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.
Technical Support Engineer – Unity Software
Job not on LinkedIn
🔥 2 hours ago
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Gruve
201 - 500 employees
Founded 2024
🤖 Artificial Intelligence
🔒 Cybersecurity
🏢 Enterprise
Artificial Intelligence • Cybersecurity • Enterprise
Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.
📋 Description
• Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients. • Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics. • Take ownership of customer relationships and promptly resolve Unity software issues. • Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure. • Learn and master the Unity software product offerings and understand how they benefit customers.
🎯 Requirements
• Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field with at least 2 years of relevant experience. • Minimum of 2 years of customer service or call center experience. • Strong English communication skills (written and verbal). • Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time). • Strong problem-solving skills with a customer-focused approach.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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