Help Desk Support Technician

🔥 28 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• Provide technical help desk support by phone and chat • Support end users with computers, operating systems, applications, network connections, printers, and peripherals • Manage and document tickets in the system • Provide support for the chat system • Manage pending items and analyze the ticket backlog • Deliver high-quality service with immediate solutions • Escalate tasks to Level 2 and/or Level 3 technical teams • Identify and resolve issues • Multitask effectively

🎯 Requirements

• Strong written communication skills for chat support and clear verbal communication skills for phone support • Strong logical reasoning skills to troubleshoot problems and find solutions • Advanced proficiency in Portuguese and English; Spanish is desirable • Basic to intermediate IT knowledge • 1 to 3 years of experience in help desk and support functions • Availability to work Monday through Friday, from 10:00 a.m. to 7:00 p.m. Brasília time • English and Portuguese required exclusively • Education: University or technical degree • Applicants must be located in Brazil

🏖️ Benefits

• Work from home (Applicants must be located in Brazil)

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