Analytics Service Transition Manager

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Logo of GT

GT

51 - 200 employees

Founded 2019

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

GT is a product development studio that specializes in providing offshore product teams and data science services to high-growth companies worldwide. Founded by professionals with backgrounds from major tech companies like Apple, Nest, and Google, GT operates from locations including Canada, Poland, the UK, and Ukraine. The company is dedicated to supporting and empowering its clients through innovative solutions, talent acquisition, and end-to-end product development.

📋 Description

• The Transition Manager is responsible for planning, coordinating, and governing the end-to-end transition of data and reporting services from development teams and partners into a new managed service • Define and manage the transition plan, governance cadence, status reporting, RAID management, and phase exit readiness across contracting, mobilisation, transition, cutover, and stabilization in collaboration with our AMS partner • Coordinate stakeholders across internal teams, incumbent suppliers, incoming service providers, and platform partners to ensure timely completion of transition dependencies • Lead the end-to-end knowledge transfer process for in scope services, covering data models, platforms, technical components, and ways of working • Define the overall reporting/analytical services and capabilities model in support of the D&A strategy and operating model • Coordinate transition cutover activities, including access readiness, operational handover checkpoints, communications, and hypercare/stabilisation planning

🎯 Requirements

• Proven experience managing service transitions or managed services environments, preferably in analytics, data, SAP reporting (BW/Datasphere) • Experience coordinating transitions across multiple internal teams, service providers, and third parties • Strong understanding of service management processes, including incident management, service requests, governance, SLAs, and operational readiness • Experience with knowledge transfer, documentation governance, SOP creation/review, and service acceptance activities • Good experience with ITSM and delivery tooling such as ServiceNow, Azure DevOps in the context of data and reporting is required • Experience working in complex analytics or enterprise technology landscapes/programs involving data platforms, reporting services, infrastructure/platform dependencies, and external support providers across multiple phases: planning and execution of cutover, hypercare, and stabilisation

🏖️ Benefits

• Occasional business trips may be required (up to once per month maximum)

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