Junior Onboarding & Implementation Specialist

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GT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

GT is a product development studio that specializes in providing offshore product teams and data science services to high-growth companies worldwide. Founded by professionals with backgrounds from major tech companies like Apple, Nest, and Google, GT operates from locations including Canada, Poland, the UK, and Ukraine. The company is dedicated to supporting and empowering its clients through innovative solutions, talent acquisition, and end-to-end product development.

📋 Description

• Support Implementation Managers across customer onboarding and implementation projects. • Assist with project coordination, follow-ups, and tracking and completing implementation tasks. • Support UAT preparation and execution. • Help with testing activities and validation of customer configurations or workflows. • Prepare and update training deliverables, user guides, documentation, and support materials. • Assist with customer training preparation and, where relevant, support training sessions. • Help collect, organize, and follow up on customer questions or feedback. • Coordinate with internal teams such as Implementation, Customer Success, Product, and Support. • Support customers during onboarding and help ensure a smooth transition to product adoption. • Maintain accurate records of implementation progress, open items, and customer readiness.

🎯 Requirements

• Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role. • Comfortable working with SaaS, enterprise software, digital platforms, or business-critical systems. • Strong organizational skills and attention to detail. • Ability to manage follow-ups, documentation, and multiple workstreams. • Good understanding of customer-facing communication and stakeholder management. • Ability to learn new software products and workflows quickly. • Comfortable supporting UAT, testing, documentation, and training delivery. • Strong English communication skills. • Multilingual skills, especially Spanish, French, Italian, German, Mandarin Chinese, or Russian. • Comfortable working with international teams and enterprise customers.

🏖️ Benefits

• Competitive salary • Flexible work hours • Professional development budget • Home office setup allowance • Global team events