Case Manager – Support Broker

🕒 March 26

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Logo of GT Independence

GT Independence

501 - 1000 employees

👥 HR Tech

☁️ SaaS

👥 B2C

HR Tech • SaaS • B2C

GT Independence is a company that helps people self-direct their long-term care by enabling individuals to hire in-home or community-based caregivers and by handling the administrative tasks such as payroll, taxes, and paperwork. They provide a mobile app for caregivers to track hours, submit timesheets, and obtain approvals, and they guide participants through state-specific Medicaid/Medicare self-direction options so people can remain in their homes and maintain independence.

📋 Description

• Responsible for coordinating the daily operation of Medicaid Waiver services • Promote personal growth and independence of participants in accordance with state and program regulations • Build and maintain positive relationships with agency staff, service providers, and individuals/families • Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements • Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants • Support participants in developing social networks and connections with community organizations • Help participants onboard and access non-Medicaid community supports and resources • Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support • Provide instruction and counseling to guide participants in problem-solving and decision-making • Advocate and collaborate with individuals and organizations on behalf of participants • Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships

🎯 Requirements

• Be 18 years of age or older • Have current, appropriate licensure • Have a master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR Bachelor’s degree and two (2) years’ experience with the population(s); OR Registered Nurse (RN) or can have an Associate degree and three (3) years’ experience with the population(s) • Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements • The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization. • Excellent knowledge of habilitation and personal assistance scope of services, state-specific regulations and applicable regulation standards, and applicable accreditation standards. • Excellent interpersonal skills. • Ability to manage a schedule and frequent travel • Strong desire to help individuals live a life of their choosing • Strong networking skills; knowledge of the local community; ability to connect people to community resources • Proof of state curriculum and any other state-mandated training for this position. • Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services. • Strong oral and written communication skills • Personal computer skills, specifically Microsoft Office products • Strong ability to participate in a highly effective team • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

🏖️ Benefits

• Competitive wages & benefits • Flexible paid time off • Meaningful opportunities for professional growth

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