GTT
1001 - 5000 employees
đĄ Telecommunications
đ Security
đ° $175M Post-IPO Equity on 2018-03
Telecommunications âą Security âą Cloud Computing
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
Senior Customer Success Manager
đ„ 1 minute ago
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GTT
1001 - 5000 employees
đĄ Telecommunications
đ Security
đ° $175M Post-IPO Equity on 2018-03
Telecommunications âą Security âą Cloud Computing
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
đ Description
âą Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes âą Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services âą Identify and support expansion opportunities in partnership with Sales teams âą Develop and deliver customer success plans aligned to customer goals and lifecycle stages âą Monitor customer health, identify risks and lead proactive mitigation strategies âą Conduct executive level customer engagements including business reviews and roadmap discussions âą Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes âą Analyze customer data and insights to identify growth opportunities, risks and performance improvements
đŻ Requirements
âą 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications âą Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes âą Understanding of networking or connectivity solutions such as SD WAN, SASE or managed services âą Strong knowledge of customer lifecycle management, health metrics and success planning âą Ability to engage and influence senior stakeholders âą Experience using CRM platforms and customer success tools
đïž Benefits
âą Health insurance âą Professional development opportunities
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