Client Services Associate – Southeast Region, EDT Hours

Job not on LinkedIn

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Guardant Health

WebsiteLinkedInAll Job Openings

Biotechnology • Healthcare Insurance • Pharmaceuticals

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

1001 - 5000 employees

Founded 2012

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Serve as the primary point of contact, responding promptly and professionally to inquiries via phone, email, and web from physicians, laboratories, hospitals, sales representatives, and patients. • Drive territory growth by resolving cases efficiently and with a sense of urgency, ensuring customer satisfaction. • Maintain accurate, detailed documentation of all communications, follow-up activities, and case progress. • Adhere to Standard Operating Procedures (SOPs) related to data entry, verification, and quality standards. • Enter and qualify new customer information into Salesforce.com and Laboratory Information Management System (LIMS). • Proactively communicate with healthcare professionals to gather necessary information for order processing. • Collaborate with the Clinical Laboratory team to ensure accurate data entry and order fulfillment. • Manage and resend patient reports as requested, ensuring timely delivery. • Utilize Salesforce and other integrated platforms to communicate effectively with clients, patients, and internal teams. • Contribute to team and individual performance by monitoring metrics and striving to meet or exceed goals. • Apply problem-solving skills to address and resolve customer concerns or escalations professionally. • Demonstrate flexibility and adaptability in a fast-paced environment. • Assist with administrative tasks such as kit ordering and coordinating Offsite Phlebotomy Services when needed. • Perform other duties as assigned to support operational needs.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience preferred. • 1-2+ years experience of client services within healthcare, pharmaceutical, diagnostic, biotech, or medical device sectors. • Proven proficiency using Salesforce.com and Microsoft Office Suite. • Excellent written and verbal communication skills. • Strong computer skills, preferably in a Mac environment. • Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline. • Experience working effectively in a collaborative team environment. • Flexibility regarding working hours based on operational needs. • Bilingual in English and Spanish is a plus.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development • Remote work options