Director of Warranty

Job not on LinkedIn

🔥 49 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $120k - $160k / year

⏰ Full Time

🔴 Lead

👔 Director

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Guardian Industries - DeWitt

WebsiteLinkedInAll Job Openings

- employees

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.

📋 Description

• Serve as the warranty program leader leading the overall vision development and strategy for the capability to ensure that it creates value for DEPCOM. • Apply continuous improvement mindset to DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborate with business units, and capabilities to implement • Apply learnings to drive continuous improvement in receiving warranty claims from clients encompassing subcontractor, OEM, and workmanship warranty claims. Ensure timely disposition and resolutions. • Be familiar with technical aspects of utility scale PV solar equipment to be able to lead investigations into claims, gather necessary information and evidence related to the claim, including possible site/location visits, and examination of documentation as it relates to contracts • Participate in EPC negotiations to ensure acceptable warranty provisions are integrated into contracts. • Serve as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and address concerns elevated by clients • Collaborate with internal teams, subcontractors, suppliers and other stakeholders to gather information, assess liabilities and determine appropriate actions to resolve warranty claims • Develop and maintain critical KPIs to Identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management as well as a continuous feedback loop for EPC design optimization • Leadership of Services department investigation and root cause analysis function ensuring corrective actions and lessons learned are applied across projects lifecycle

🎯 Requirements

• Experience in warranty program management • Understanding of construction processes, materials, and industry standards • Bachelor's degree in Construction Management or Engineering discipline (preferred) • Leadership experience with direct reports (preferred) • Experience in utility scale PV solar and BESS plants (preferred) • Customer service experience (preferred) • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future (preferred)

🏖️ Benefits

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance