Associate Professional Service Consultant

🔥 5 hours ago

🌐 Portugal, Spain – Remote

🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guesty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Guesty is a technology company that specializes in providing an all-in-one platform for managing hospitality businesses. Their purpose-built software optimizes and automates various aspects of hospitality operations, enabling businesses to save time, maximize revenue, and enhance guest experiences. With extensive industry expertise and a dedicated team of engineers, Guesty aims to streamline operations and drive growth for its clients in the hospitality sector.

📋 Description

• Lead customer onboarding, including system configuration, user training, and customer relationship management • Build strong relationships with key customers and serve as a trusted advisor • Customize and optimize account settings to meet client requirements • Conduct product training sessions via video conferencing • Maintain regular customer follow-ups throughout onboarding • Serve as the primary point of contact during onboarding and address product-usage questions • Develop comprehensive expertise on the Guesty platform • Resolve technical issues affecting optimal system use • Assess customer business and technical needs and recommend configurations and best practices • Gather customer feedback and relay it to Product teams • Create best practices and onboarding materials • Collect requirements, manage data migration and validation, and configure software • Handle escalated customer-side issues with the Customer Success Manager and Customer Experience team

🎯 Requirements

• Up to 1 year of experience in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company • French as a second language is a must • Strong technical acumen and analytical skills • Degree in a STEM field or relevant technical work experience • Exceptional interpersonal and communication skills • Experience owning a project and being responsible for its success, preferably in a commercial setting • Ability to manage multiple tasks and projects in a fast-paced environment • Humble, eager to learn, self-motivated, proactive team player with a positive work ethic and ambitious attitude • Effective time-management skills • Ability to quickly learn new products and technologies and stay updated with industry trends • Friendly, patient, and professional demeanor with a passion for client success and satisfaction • Understanding of basic trust accounting and experience with balancing ledgers, reporting, and bank reconciliations is a bonus • Spanish, Italian, or German as a second language is a bonus

🏖️ Benefits

• Equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law