Absence Claims Consultant

November 14

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ComPsych

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Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc. • Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries • Work with Account Manager to identify the Clients need and education on leave concepts • Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections • Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times • Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days • Participate in client facing meetings along with Account Manager • Be the Operations subject matter expert regarding our processes • If client is put into a Save for Letter Audit, facilitate audit and provide results • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Create a white glove experience for the client • Provide innovative ideas that can support the ongoing growth of the Absence Department • Support Claims Operations • Other Duties as assigned

🎯 Requirements

• 1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych • Exceptional communication and organization skills, with strong focus on customer service • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Be in good standing – not currently on a performance improvement plan • Attention to detail with excellent quality is a must • Computer literate and proficient in Microsoft Office Suite

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more