Bilingual Customer Experience Specialist

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

ComPsych

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with customer’s policies • Handle high volume of Bilingual Spanish incoming calls in a prompt and professional manner • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals • Maintain complete and accurate documentation of leaves within proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times • Maintain a positive, empathetic, and professional behavior towards customers at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative ideas that can support the ongoing growth of the FMLA Department • Other duties as assigned

🎯 Requirements

• Bachelor’s Degree preferred, High School Degree or equivalent required • 1-3 years Customer Service experience required • Call Center experience preferred • Employee benefits administration and/or FMLA administration a plus • Exceptional communication and organization skills, with strong focus on customer service • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Computer literate and proficient in Microsoft Office Suite • Bilingual Spanish is a plus

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • Medical, dental, vision • 401(k) with match • Robust EAP • Wellness program