Bilingual Family & Eldercare Resource Specialist

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide friendly, expert telephonic consultation with clients located in Canada regarding childcare or eldercare resource requests • Apply analytical thinking to each request to conduct efficient research • Format research into comprehensive referral packets utilizing ComPsych Work-Life branding and quality standards • Meet Work Life standards for daily request completion while maintaining quality • Follow up with clients on each work-life package within three business days • Translate HelpSheets and other client-facing documents into French Canadian as needed • Obtain a client satisfaction rate of 100%

🎯 Requirements

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Family Studies, Gerontology, Education, or a related field, or equivalent combination of education and relevant experience • Two or more years of experience in childcare, eldercare, social services, education, healthcare, employee assistance, care coordination, referral services, or a related human services environment • Bilingual fluency in Canadian English and Canadian French, with strong verbal and written communication skills • Strong research, analytical, and critical thinking skills • Excellent organizational, problem solving, and documentation skills • Proficiency in Microsoft Office or similar productivity software • Demonstrated ability to manage multiple priorities, meet service level expectations, and produce accurate, high-quality work in a fast-paced environment • Excellent interpersonal, telephone, and customer service skills • Self-motivated with the ability to work independently while collaborating effectively within a team environment • Commitment to maintaining client confidentiality and exercising sound judgment

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • Statutory paid leave and public holidays • Medical, dental, vision, robust EAP, wellness program, and much more