ComPsych
Healthcare Insurance • Wellness • B2B
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
Bilingual Guidance Specialist, Clinical EAP Intake and Triage
November 25
🗣️🇪🇸 Spanish Required
ComPsych
Healthcare Insurance • Wellness • B2B
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
📋 Description
• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor • Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction • Educate remote clients about resources, eligibility, and services with a positive and professional approach • Maintain complete and accurate documentation of cases within our proprietary database • Other duties as assigned
🎯 Requirements
• Bi-lingual in Spanish and English • Bachelor's degree required, preferably in Psychology, Social Work or other behavioral health or counseling related field • Exceptional communication skills, with a strong focus on customer service • Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Experience in a social service, clinical, healthcare, or insurance environment • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization, preferred • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
🏖️ Benefits
• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • Competitive pay with annual increases
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