Manager, Clinical Operations – APAC

🔥 45 minutes ago

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Clinical Manager, for APAC service delivery • Oversight of direct service providers and partners across APAC • Taking lead and direction from the Senior Director, Global Operations and WorkLife to align process and measures • Supporting quality service delivery as measured by clinical outcomes • Helping ensure qualitative targets are met consistently • Ensuring client feedback and reported issues are tracked and resolved within contractual parameters; and any regional issues or themes are addressed • Ensure staff are adequately skilled and prepared so as to ensure a timely and exceptional client experience at intake through to triage and service assignment • Support proper staffing and productivity levels to meet contractual obligations • Supporting Global sales as Clinical Manager, demonstrating ComPsych clinical expertise within APAC • Participate in responding to new business and renewal proposals for the region • Contributor to APAC sales opportunities, demonstrating ComPsych clinical practices • Contributor to regional account management, participating in customer engagements, QBRs, customer panels, and other opportunities to demonstrate ComPsych thought leadership • Represent ComPsych at regional conferences, panels, digital media, and other opportunities to build the ComPsych brand within APAC • Clinical partner contributing to regional clinical outcome reports and supporting new product development and thought leadership within the APAC mental health and related markets. • Contribute as a stakeholder to ComPsych's APAC growth and customer retention strategy by providing high value service to the region.

🎯 Requirements

• At least 5 years of experience in behavioral health clinical operations • Minimum 5 years management experience • Master’s Level education required (Psychology, Counseling, Social Work, or a related clinical field); Doctorate preferred • Strong clinical skills • Growing reputation as a mental health and well-being professional within the region • Strong communication and presentation skills • Experience in public speaking to small and mid-sized audiences preferred • Strong attention to detail and prioritization, and highly organized • Demonstrated ability to think strategically • Must be based in and authorized to work in the Philippines

🏖️ Benefits

• Comprehensive programs for global mental health • Well-being • Work-life • Health navigation needs • Remote work options