Associate Director – IT Project Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $149k - $248k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

💰 Grant on 2023-02

Consulting • Digital Services • Public Sector

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment. • Evaluate performance results and recommend changes affecting project growth and success. • Function as technical expert across multiple ITSM project assignments while supervising project teams. • Coordinate meetings between Government, contractor, and service providers to resolve operational issues. • Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms. • Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. • Provide technical expertise and guidance to the ServiceNow development team. • Stay current with ServiceNow products, features, and industry trends to drive innovation. • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. • Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy. • Direct and monitor all aspects of the ServiceNow implementation. • Responsible for quality assurance for all ServiceNow projects. • Conduct reviews of functionality developed by ServiceNow development team and perform testing. • Ensure the security, scalability, and maintainability of ServiceNow solutions.

🎯 Requirements

• A Minimum of 7 years of experience. • A Bachelors Degree from an accredited university. • Experience with Software Development Lifecycle methodologies, deliverables, and controls. • Excellent verbal and written communication skills. • Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM. • Experience with Software Development Lifecycle methodologies, deliverables, and controls. • Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training. • Experience working in an Agile environment. • Strong analytical, problem-solving skills. • Ability to work effectively in a team environment. • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels. • Desire to learn, grow, and seek increased responsibility. • Ability to self-direct, prioritize, and manage multiple tasks and demands. • Heightened attention to detail when developing technical solutions.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend