IT Service Design Lead – USACE Mission Support

3 days ago

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Guidehouse

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Consulting • Digital Services • Public Sector

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

10,000+ employees

Founded 2018

💰 Grant on 2023-02

📋 Description

• Provide technical and managerial leadership for end-to-end IT service design initiatives supporting the U.S. Army Corps of Engineers (USACE). • Apply domain expertise in service optimization to develop and implement innovative service design strategies that enhance mission effectiveness, operational efficiency, and user satisfaction. • Oversee service design activities, staffing, and methodologies, ensuring alignment with DoD standards and USACE objectives. • Lead the design and optimization of IT services that directly support USACE mission delivery and operational goals. • Establish service design goals, frameworks, and plans that align with DoD enterprise architecture and service management standards. • Direct and manage service design teams, ensuring effective use of innovation methodologies and appropriate staffing to meet project demands. • Oversee the full lifecycle of service design activities, from requirements gathering and conceptual design to implementation and continuous improvement. • Interface with USACE stakeholders, senior DoD leadership, and technical teams to align service delivery strategies with mission needs and user expectations. • Promote service design best practices, including user-centered design, agile delivery, and performance-based outcomes. • Ensure compliance with DoD cybersecurity, acquisition, and governance policies throughout the service design process.

🎯 Requirements

• U.S. citizenship. • Ability to obtain and maintain a Federal or DoD "Secret" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. • Must have at least 14 years relevant experience. • Proven experience leading IT service design initiatives within DoD, federal or similar environments. • Strong understanding of service optimization, enterprise IT architecture, and mission-driven service delivery. • Expertise in innovation methodologies such as design thinking, Lean, or Agile. • Demonstrated ability to manage cross-functional teams and complex service portfolios. • Excellent communication and stakeholder engagement skills, particularly in military or government settings.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus