Partner Success Analyst

🕒 June 14

🇺🇸 United States – Remote

💵 $56k - $94k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• The Partner Services team is responsible for the ensuring that all GrantSolutions Partners can successfully manage their grants business using our system and service offerings. • We bring value to their business by offering strategic guidance on grants business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of grants from application to award. • Having a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives to include roles and responsibilities, grants business functions, workflows, reports, and unique needs. • Identifying Federal Partner’s specific business process improvements and potential Grant Solutions systems/service enhancements. • Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news. • Assisting the team lead to implement the Partner-specific strategy. • Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise. • Becoming a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner's needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements. • Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings. • Understanding and responding to help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates. • Operational, daily issue-to-issue tracking to resolution and effective escalation as necessary. • Conducting user acceptance or system testing on behalf the Partner in support of system releases. • Analyzing release notes and impacts to Federal Partner(s). • Root cause analysis of Partner reported issues in collaboration with the Partner to drive issue resolution and remediation. • Coordinating and scheduling meetings, preparing materials, responding promptly.

🎯 Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. • Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. • Bachelor’s degree • Minimum ONE (1) year of experience in a customer facing role or the equivalent combination of education and experience • Demonstrated customer service experience and handling of customers • Strong organizational skills to use technology, resources, and time efficiently • Proficient in MS products (Excel, Word, and PowerPoint) • Salesforce and Visio experience is a plus

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)