Business Operations Project Manager

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

Guidewire Software

WebsiteLinkedInAll Job Openings

Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

1001 - 5000 employees

Founded 2001

💰 $750k Series C on 2008-03

📋 Description

• Lead and execute key customer feedback forums and executive meetings, including the Global Strategic Advisory Council (GSAC), Business Advisory Council (BAC), and User Groups • Ensure meaningful outcomes and follow-through on customer feedback • Coordinate Customer and System Integrator (SI) tours and visits to drive deeper partnership engagement and showcase the organization’s value • Support planning and delivery of Executive Symposiums, Customer Connections, and GIFs (Global Influencer Forums) • Develop and manage Quarterly All-Hands content, agenda, and messaging to ensure alignment across the Customer Success and Alliances organization • Serve as the owner of Employee Net Promoter Score (eNPS) programs • Partner with the Chief Customer Success Officer to manage strategic priorities, special projects, and ad-hoc executive requests • Act as a thought partner to the CCSO in shaping organizational strategy • Drive operational excellence through consistent tracking of key initiatives, communication cadences, and executive reporting

🎯 Requirements

• 5+ years of professional experience in Customer Success, Business Operations, or Program Management roles within a SaaS or technology organization • Proven ability to lead cross-functional initiatives and drive results through influence rather than authority • Strong executive communication and storytelling skills — able to translate complex ideas into compelling narratives • Excellent organizational skills, with a demonstrated ability to manage multiple programs and priorities simultaneously • Experience managing executive forums, customer advisory boards, or internal communications programs preferred • Demonstrated success in employee engagement, event planning, or culture-building initiatives

🏖️ Benefits

• Equal opportunity and affirmative action employer • Commitment to an inclusive workplace • Diversity of perspectives, abilities, and cultures is key to success