Guild Mortgage
1001 - 5000 employees
Founded 1960
💸 Finance
🏠 Real Estate
Finance • Real Estate
Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.
Customer Service Supervisor
Job not on LinkedIn
🕒 April 7
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Guild Mortgage
1001 - 5000 employees
Founded 1960
💸 Finance
🏠 Real Estate
Finance • Real Estate
Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.
📋 Description
• Overseeing daily operations of the Customer Service call center • Ensuring that the call center delivers the best possible service • Monitoring inbound and outbound calls • Managing, training and coaching employees • Setting objectives and assigning work/projects • Performing Quality Monitoring reviews of Customer Service calls
🎯 Requirements
• High school diploma, or equivalent required • Some college courses or equivalent preferred • Minimum five years' experience in mortgage loan servicing experience in a high-volume call center • Minimum two years supervisory or leadership experience • Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations • Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred • Excellent verbal and written communication skills required • Passionate about delivering excellence in customer service within a team environment • Strong interpersonal and problem-solving skills • Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required • Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required
🏖️ Benefits
• medical • dental • vision • life insurance • AD&D • LTD • 401(k) with employer match
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