Regional Service Manager

🕒 March 31

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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GVW Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏢 Enterprise

Enterprise • Manufacturing • Engineering

GVW Group is a dynamic industrial holding company founded in 1993, dedicated to investing in, growing, and starting businesses across diverse industries including manufacturing, distribution, technology, big data, engineering, and energy efficiency. The company leverages great people and great technology to build scalable early stage, high growth, and mid-sized businesses. GVW Group operates globally and incorporates a proactive, results-driven approach to create value, often by working with existing management teams and fostering an entrepreneurial environment. The company has invested in heavy-duty commercial vehicle manufacturing, IT, and sustainable, environment-friendly products. With companies like Autocar, Aculocity, and GreenOhm, GVW Group supports its affiliates by seeking advanced technology opportunities that can penetrate new markets.

📋 Description

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work • Assists customers and dealers with troubleshooting and repair of service-related problems • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling • Promote and ensure dealership has Autocar trained technicians to handle workload • Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product • Develops strong relationships with Regional Business Managers and National Account Sales in their region • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met • Coordinates cost effective, self-managed travel schedules.

🎯 Requirements

• Bachelor's degree (B. A.) from four-year College or university • Three to five years related experience and/or training • Previous experience in the Heavy-Duty Truck industry is required • Specific experience in the Refuse industry is preferred • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply concepts of basic algebra and geometry • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables • A thorough working knowledge of MS Office, AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred • Class B - Commercial Driver License or ability to obtain is required • Automotive Service Excellence (ASE) Certification or ability to obtain is required • Cummins Certification is preferred • Allison Certification is preferred • Ability to Autocar Master Technician Certification

🏖️ Benefits

• Must be able to travel 75-100% of the time.