L4 Systems Engineer

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🕒 April 20

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GXA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

GXA is an IT services company based in the Dallas-Fort Worth Metroplex, Texas, providing comprehensive solutions such as managed IT, cybersecurity, network security, and IT consulting. With 16 years of experience, GXA serves various industries including charter schools, commercial real estate, manufacturing, and nonprofits. The company emphasizes customized IT solutions to help businesses manage their IT operations effectively and securely. GXA is committed to high standards in information security, holding certifications like SOC 2 Type II and ISO 9001, to ensure the protection and efficiency of their client's technology infrastructures. Serving both commercial and government clients, GXA strives to improve technology experiences and resolve IT challenges, enhancing the productivity and security of Texas businesses.

📋 Description

• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises). • Provides top-level escalation support, resolving complex technical issues with urgency and precision. • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards. • Serves as a technical advisor and trusted SME in client interactions. • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals. • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting. • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence. • Models proactive problem-solving and accountability in all interactions. • Contributes to playbook and process development, enabling scalable and repeatable technical success.

🎯 Requirements

• 8+ years of experience in a similar MSP environment. • Demonstrated passion for **excellent customer service**. • Strong ability to **prioritize, follow through, and take initiative** without supervision. • Resilient under pressure—adept at handling escalations calmly and effectively. • Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates. • Collaborative mindset—works well in a fast-paced team environment. • Relevant certifications (MCSE, CCNA, AWS SysOps) preferred. • Reliable transportation for on-site client visits. • Advanced experience with **virtualization environments**. • Senior-level proficiency with **Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory**. • Strong networking background in **design, configuration, and troubleshooting**. • Advanced troubleshooting and problem isolation skills for complex issues. • Solid grasp of support tools, service delivery processes, and ITSM methodologies. • Typing and documentation skills for accurate and efficient service ticketing.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Auxiliary Benefit Offerings (Legal Shield/Aflac)