Senior Systems Engineer – Network-Focused

🔥 32 minutes ago

🌐 Pakistan, South Africa, +2 more countries – Remote

🇵🇰 Pakistan – Remote 🇿🇦 South Africa – Remote 🇺🇦 Ukraine – Remote 🇱🇰 Sri Lanka – Remote

💵 $30k - $36k / year

⏳ Contract/Temporary

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GXA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GXA is an IT services company based in the Dallas-Fort Worth Metroplex, Texas, providing comprehensive solutions such as managed IT, cybersecurity, network security, and IT consulting. With 16 years of experience, GXA serves various industries including charter schools, commercial real estate, manufacturing, and nonprofits. The company emphasizes customized IT solutions to help businesses manage their IT operations effectively and securely. GXA is committed to high standards in information security, holding certifications like SOC 2 Type II and ISO 9001, to ensure the protection and efficiency of their client's technology infrastructures. Serving both commercial and government clients, GXA strives to improve technology experiences and resolve IT challenges, enhancing the productivity and security of Texas businesses.

📋 Description

• Resolve the most complex service and infrastructure issues across client environments • Own issues through resolution, reducing ticket reassignment, repeated escalations, and cross-team dependencies • Provide advanced technical support across servers, cloud services, identity, endpoints, and networking • Serve as the primary escalation point for advanced networking and firewall issues • Diagnose and resolve issues across Microsoft 365, Azure, Active Directory, Exchange, server infrastructure, virtualization, networking, and firewalls • Perform end-to-end troubleshooting, root cause analysis, and permanent remediation • Configure and troubleshoot firewalls, VLANs, routing, switching, VPNs, NAT, and site-to-site connectivity • Design, configure, and troubleshoot on-premises, cloud, and hybrid infrastructure • Identify systemic issues and drive permanent fixes to reduce recurring escalations • Produce clear documentation and resolution notes to improve L1/L2 troubleshooting capability • Partner with service leadership to improve standards, workflows, and service velocity • Mentor and provide technical guidance to L1/L2 engineers

🎯 Requirements

• Senior-level MSP support experience with the ability to independently resolve complex tickets across multiple technology domains • Proven experience working as an L3 or senior escalation engineer in a managed services environment • Strong, hands-on experience supporting Microsoft 365 and Azure, including identity, access, and core services • Experience with Active Directory, Exchange, and identity-related troubleshooting • Experience with Windows Server and common server roles • Experience with virtualization platforms such as VMware, Hyper-V, or equivalent • Experience with endpoint management and standard MSP tooling, including RMM, PSA, backup, and security tools • Demonstrated ability to own tickets end-to-end, perform root cause analysis, and implement permanent fixes • Solid practical networking experience, including firewall configuration and troubleshooting, VLANs, routing, switching, VPNs, and subnetting • Strong documentation and communication skills, with the ability to explain technical issues to technical teams and non-technical stakeholders • Preferred: Deep expertise in networking and firewalls within MSP client environments • Preferred: Hands-on experience with Fortinet, SonicWall, Meraki, or similar firewall platforms • Preferred: Experience designing or remediating complex or problematic client networks • Preferred: Experience supporting hybrid cloud environments and network-integrated cloud services • Preferred: Experience mentoring or upskilling L1/L2 engineers • Preferred: Familiarity with automation, scripting, or process improvement initiatives in an MSP • Preferred: Experience working with offshore or distributed service teams