CX Analyst – Review Channels, Communities – Affirmative-Action Position for People with Disabilities

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November 25

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Gympass

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Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

📋 Description

• Define and execute a comprehensive strategy for the Reviews Channels & Communities vertical across all regions (Europe, LATAM and US+Canada). • Actively monitor, protect and elevate Wellhub’s image and reputation across review platforms and digital communities. • Lead targeted initiatives to improve Wellhub’s reputation on major global review channels (e.g., Trustpilot, Google My Business, G2, Better Business Bureau, etc.). • Cultivate our community by establishing and maintaining a relevant and constructive Wellhub presence in digital communities such as Reddit. • Optimize workflows related to these channels, including how we respond to users, and ensure new processes, products and guidelines are communicated to the team. • Work cross-functionally with other teams, sharing user sentiment from the digital environment with internal stakeholders. • Escalate critical cases to leadership, presenting data analysis and proposed action plans, and monitor SLAs and metrics to ensure they are met. • Live the mission: inspire and empower Wellhubbers by prioritizing your own and your colleagues’ well-being. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off and finding work–life balance.

🎯 Requirements

• University degree (BA/BSc) in Marketing, Advertising, Journalism, Public Relations or a related field. • Relevant experience managing Review Channels and Communities, including platforms such as Trustpilot, Google Business, G2, Better Business Bureau and Reddit. • Strong knowledge and experience with CRM tools (e.g., Zendesk) and Data Analytics platforms (e.g., Tableau). Familiarity with social listening tools is a plus. • Excellent writing and editing skills, strong command of grammar and high attention to detail. • Familiarity with tools such as Google Workspace and Jira, and a solid understanding of user support KPIs. • Ability to work autonomously, lead your own projects and collaborate effectively in a team environment. • Comfortable communicating in English, both verbally and in writing.

🏖️ Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs and online resources for meditation, nutrition, mental health support, sleep routines and more. You can also add up to 3 family members to your plan so those who matter most can access well-being. • WELLZ: A unique, comprehensive mental well-being resource. Wellz offers personalized Journeys that combine weekly cognitive behavioral therapy sessions (52 per year) and on-demand content. • HEALTH & CARE: Health insurance, dental insurance and life insurance. • PAID TIME OFF: Disconnecting and recharging is important. We offer vacation after 6 months of employment + 3 days off per year + 1 extra day off for each year at the company (up to 5 days total) + 1 day off during your birthday month. • PAID PARENTAL LEAVE: Welcoming a new family member is a special moment. We offer 100% paid parental leave to all new parents. People who give birth are also entitled to extended leave (Citizen Company) and a ramp-back period in which they can work part-time while adjusting to the new routine. • PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build your personalized development plan and explore internal opportunities. We focus on continuous learning and feedback to support your personal and professional growth. • CULTURE: Join a team of dedicated people who push boundaries, support one another and create lasting impact on corporate well-being. We succeed together, cultivating trust through transparent communication and a culture where every perspective matters.