End-User Quality Hub Analyst – Affirmative-Action Position for People with Disabilities

Job not on LinkedIn

October 22

Apply Now

Receive Emails with Similar Jobs

Gympass

WebsiteLinkedInAll Job Openings

Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

📋 Description

• Drive improvement of KPIs/OKRs: With a meticulous eye for large volumes of data, you will identify key performance drivers, root causes, and hidden opportunities that directly influence our strategic metrics. • Optimize user experience (UX): You will conduct deep analyses of the full user journey (e.g., onboarding, feature adoption, churn points), using data to identify friction points and causes of drop-off, and recommend concrete, data-backed improvements. • Elevate decision-making: Transform analytical findings into clear, engaging presentations for diverse audiences, ensuring strategic insights are understood and acted upon by stakeholders at all levels of the organization. • Translate and recommend: Serve as the bridge between technical data and business strategy, ensuring each analysis produces a clear, prioritized set of actionable recommendations aimed at measurable results. • Collaborate and implement: Partner with operational teams, product owners, and senior leadership to ensure your insights and recommendations are successfully implemented and their impacts are continuously measured. • Live the mission: Inspire and empower others, genuinely caring for yourself and your colleagues. Bring well-being to the center of work by creating a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and achieving work–life balance.

🎯 Requirements

• Performance-oriented and passionate about using data not only to report what happened but to drive measurable improvements in business performance, with a constant focus on improving KPIs and OKRs. • Proficiency in English with strong to excellent written and verbal communication skills. • Attention to detail: Demonstrate a strong analytical mindset and exceptional attention to detail, ensuring data integrity and accuracy of all analyses and recommendations. • Advanced Excel skills (SQL knowledge is a plus). • User-journey investigator: Proven experience analyzing, mapping, and dissecting end-to-end user journeys and business processes to identify inefficiencies and opportunities for improvement. • Collaborative and proactive: Comfortable and effective in fast-paced environments, collaborating with cross-functional teams to implement and monitor the results of recommendations. • Excellent communication and presentation skills: Highly skilled at synthesizing complex analyses into clear, engaging narratives and creating and delivering high-impact presentations for diverse audiences.

🏖️ Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to 3 family members to your plan so those who matter most have access to well-being resources. • WELLZ: A unique, comprehensive mental well-being resource. Wellz offers personalized journeys that combine weekly cognitive-behavioral therapy sessions (52 per year) with on-demand content. • HEALTH & CARE: Health insurance, dental plan, and life insurance. • FLEXIBLE SCHEDULING: Flexibility isn’t limited to where we work — it also includes how and when we work. In partnership with your leaders, people set schedules to align across time zones, team needs, and personal routines. • FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote roles so you can work in the way that works best for you. The work model for this specific role can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home-office reimbursement to set up your home workspace. • PAID TIME OFF: Time to disconnect and recharge is important. We offer vacation after 6 months of employment + 3 days off per year + 1 additional day off for each year with the company (up to a total of 5 days) + 1 day off in your birthday month. • PAID PARENTAL LEAVE: Welcoming a new family member is a special time. We provide 100% paid parental leave to all new parents. Birth parents also qualify for extended leave (Company Citizen program) and a ramp-back period where they can work part-time while adjusting to the new routine. • PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build a personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey to success, both personally and professionally. • CULTURE: Join a team of dedicated people who come together to push boundaries, support one another, and create lasting impact in corporate well-being. We win together, cultivating trust through transparent communication and a culture where every perspective matters.