End User Quality Hub Analyst – PwD

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October 22

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Gympass

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Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

📋 Description

• Drive improvement of KPIs/OKRs: With a meticulous eye for large volumes of data, you will identify the main performance drivers, root causes and hidden opportunities that directly impact the improvement of our strategic metrics. • Optimize the user experience (UX): You will conduct deep analyses of the full user journey (e.g., onboarding, feature adoption, churn points), using data to identify friction and drop-off causes and recommending concrete, data-driven improvements. • Elevate decision-making: You will transform analytical findings into clear, engaging presentations for diverse audiences, ensuring that strategic insights are understood and acted upon by stakeholders at all levels of the organization. • Translate and recommend: You will bridge technical data and business strategy, ensuring every analysis results in a clear, prioritized set of actionable recommendations focused on measurable outcomes. • Collaborate and implement: You will partner with operations teams, product owners and senior leadership to ensure your insights and recommendations are successfully implemented and that their impacts are continuously measured. • Live the mission: Inspire and empower others while genuinely caring for yourself and your colleagues. Put wellbeing at the center of work by creating a supportive environment where everyone feels comfortable taking care of themselves, taking time off and maintaining work–life balance.

🎯 Requirements

• Performance-oriented and passionate about using data not just to report what happened, but to drive measurable improvements in business performance, with a constant focus on improving KPIs and OKRs. • Proficiency in English with good to excellent written and verbal communication skills in English. • Attention to detail: Demonstrates a strong analytical mindset and exceptional attention to detail, ensuring data integrity and accuracy of all analyses and recommendations. • Advanced Excel skills (knowledge of SQL is a plus). • User-journey investigator: Proven experience analyzing, mapping and dissecting end-to-end user journeys and business processes to identify inefficiencies and improvement opportunities. • Collaborative and proactive: Comfortable and effective in dynamic, fast-paced environments, working cross-functionally to implement and track the results of recommendations. • Excellent communication and presentation skills: Strong ability to synthesize complex analyses into clear, compelling narratives and to create and deliver high-impact presentations for diverse audiences.

🏖️ Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs and online resources for meditation, nutrition, mental health support, sleep routines and more. You can also add up to 3 family members to your plan so those who matter most to you have access to wellbeing resources. • WELLZ: A single, comprehensive resource for mental wellbeing. Wellz offers personalized journeys combining weekly cognitive behavioral therapy sessions (52 per year) and on-demand content. • HEALTH & CARE: Health insurance, dental plan and life insurance. • FLEXIBLE SCHEDULE: Flexibility is not limited to where we work — it also includes shaping how and when we work. In partnership with your leaders, people set their schedules to align with different time zones, team needs and personal routines. • FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote positions so you have the freedom to work in the way that works best for you. The working model for this specific role can be discussed with the recruiter and leadership. Once you join Wellhub, you can also use our home office reimbursement to set up your home workspace. • PAID TIME OFF: Disconnecting and recharging is important. We offer vacation after 6 months of employment + 3 days off per year + 1 additional day off per year with the company (adding up to 5 days) + 1 day off during your birthday month. • PAID PARENTAL LEAVE: Welcoming a new family member is one of life’s most special moments. We want every employee to be truly present and enjoy that time with family. We therefore offer 100% paid parental leave to all new parents. People who give birth are also entitled to extended leave ("Empresa Cidadã") and a ramp-back period, during which they can work part-time until they adjust to the new routine. • PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build a personalized development map and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward both personal and professional success. • CULTURE: You will join a team of dedicated people who come together to push boundaries, support one another and create lasting impact in corporate wellbeing. We win together, cultivating trust through transparent communication and a culture where every perspective matters.