Customer Success Manager, Commercial

🕒 May 1

🤠 Texas, Washington – Remote

🤠 Texas – Remote ☕ Washington – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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HackerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔐 Security

🔒 Cybersecurity

💰 $49M Series E on 2022-01

Security • Cybersecurity

HackerOne is a platform that connects businesses with ethical hackers to identify and fix security vulnerabilities. It offers services like bug bounty programs, pentest as a service, continuous security testing, vulnerability disclosure programs, AI safety and security testing, and application and cloud security. HackerOne engages a global community of ethical hackers who help businesses secure their digital assets by finding and addressing vulnerabilities. By leveraging both human and AI resources, HackerOne aims to outmatch cybercriminals and enhance security for various sectors, including automotive, financial services, government, healthcare, and retail. The company also provides educational resources, such as Hacker101, to train and develop the skills of people interested in cybersecurity.

📋 Description

• Manage a portfolio of customer accounts, strengthening engagement and retention by proactively identifying risks and opportunities. • Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions. • Adapt to evolving customer needs and organizational priorities. • Use data-driven decision making to monitor account health, analyze usage trends, and inform strategies that improve retention, expansion, and customer satisfaction. • Apply first principles problem solving to identify root causes of customer challenges. • Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs. • Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne’s solutions.

🎯 Requirements

• 2–3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology environments • Experience managing customer relationships and supporting renewals or retention strategies • Proficiency with CRM tools and ability to analyze customer data to inform decisions • Strong communication skills, with the ability to explain technical or complex concepts clearly. • Experience in cybersecurity or security-focused SaaS environments (preferred) • Familiarity with data analysis and reporting tools to track customer performance and outcomes (preferred) • Experience supporting onboarding or customer adoption programs (preferred) • Basic project management experience coordinating cross-functional initiatives (preferred)

🏖️ Benefits

• Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program