Senior Community Manager, Growth & Retention

November 26

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $129k - $158k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

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HackerOne

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Security • Cybersecurity

HackerOne is a platform that connects businesses with ethical hackers to identify and fix security vulnerabilities. It offers services like bug bounty programs, pentest as a service, continuous security testing, vulnerability disclosure programs, AI safety and security testing, and application and cloud security. HackerOne engages a global community of ethical hackers who help businesses secure their digital assets by finding and addressing vulnerabilities. By leveraging both human and AI resources, HackerOne aims to outmatch cybercriminals and enhance security for various sectors, including automotive, financial services, government, healthcare, and retail. The company also provides educational resources, such as Hacker101, to train and develop the skills of people interested in cybersecurity.

201 - 500 employees

Founded 2012

🔐 Security

🔒 Cybersecurity

💰 $49M Series E on 2022-01

📋 Description

• Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition. • Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights. • Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis. • Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes. • Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards. • Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post-event impact using measurable criteria. • Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions. • Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty.

🎯 Requirements

• 5+ years of community management experience in cybersecurity, developer communities, open-source ecosystems, or related technical environments. • Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions. • Proven experience planning and delivering virtual and in-person events with measurable outcomes. • Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, Monday.com, or Trello.

🏖️ Benefits

• Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program • Flexible Work Stipend