DTC Operations Manager

🕒 April 20

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Hadley Designs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛒 Retail

📚 Education

🛍️ eCommerce

Retail • Education • eCommerce

Hadley Designs is a company that specializes in creating beautiful and inspirational products designed to enhance daily life. Their product range includes educational supplies, calendars, planners, party supplies, greeting cards, and home and living accessories. Each creation from Hadley Designs not only serves a functional purpose but also aims to beautify and inspire every step of the user's journey. With a focus on design and quality, Hadley Designs handcrafts their offerings to cater to a wide array of personal and professional needs.

📋 Description

• Take full ownership of Shopify store operations and customer experience • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging • Standardize shipping, split shipment, and pre-order communication across all touchpoints • Build and document SOPs for all operational workflows • Implement systems and automations that reduce manual work and customer confusion • Respond to customer inquiries via Shopify inbox and social channels • Process refunds, reships, cancellations, and order updates • Triage and resolve support tickets based on urgency • Identify patterns in customer feedback and recommend improvements • Monitor order flow across Shopify, Base, and Amazon MCF • Resolve failed orders, inventory issues, and discrepancies • Coordinate with fulfillment teams to ensure timely delivery • Audit the website for broken links, incorrect pricing, and outdated promotions • Build and maintain SOPs for recurring workflows • Deliver weekly Shopify performance reports • Maintain compliance across ADA, privacy policies, and tracking regulations

🎯 Requirements

• 2 to 5 years of experience managing Shopify store operations • You are highly detail-oriented and catch inconsistencies others miss • You are a strong written communicator who can simplify complex information • You have hands-on experience with order management, fulfillment, and customer service • You understand Shopify apps, backend systems, and troubleshooting workflows • You build systems, not just solutions • You thrive in a fast-moving, high-growth environment • You are comfortable working cross-functionally while maintaining ownership

🏖️ Benefits

• A remote-first environment that gives you flexibility and autonomy • The ability to manage your schedule with trust and accountability • Direct access to leadership and meaningful collaboration across teams • Opportunities to build systems, implement ideas, and drive real impact • Access to training, tools, and continuous learning • A decade-strong, family-founded brand with a clear mission and vision • Free access to products that are changing how children learn