Problem Manager

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🕒 6 days ago

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Lead end-to-end problem management activities including identification, categorization, prioritization, investigation, diagnosis, and solution implementation. • Own the lifecycle of problems that may span multiple delivery teams, technologies, and operational processes. • Bring together the right technical and business stakeholders to address recurring issues with urgency, focus, and accountability. • Drive proactive actions that prevent incidents, reduce repeat issues, and minimize the impact of unavoidable service disruptions. • Ensure effective workarounds are identified, documented, and made available to incident management teams. • Develop and track permanent fixes for known errors while using trend analysis to uncover patterns across services and historical incidents. • Capture and communicate key learnings, best practices, and preventive recommendations to strengthen operational maturity across the organization.

🎯 Requirements

• Proven ability to thrive in a fast-paced, high-pressure environment with shifting priorities and complex challenges. • Strong collaboration mindset with the ability to work effectively across functions, teams, and leadership levels. • Excellent written and verbal communication skills, with the ability to simplify complex technical issues for diverse audiences. • Creative, open-minded problem solver who can work within process while staying focused on outcomes. • Curiosity and willingness to continuously learn new technologies, tools, and methodologies. • Strong systems thinking and analytical skills to connect patterns, risks, and root causes across the support ecosystem. • Results-oriented approach with the drive to translate analysis into meaningful action and measurable improvements. • A passion for customer success and a commitment to improving the end-to-end support experience. • Ability to build trust, de-escalate effectively, and serve as a credible advisor during high-impact customer situations. • Proactive mindset and the ability to develop a 360° view of issues by understanding the perspectives of all key stakeholders.

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion