Staff – Advanced Technical Support Engineer – Switching, EX/QFX

🕒 May 20

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $105.5k - $243k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Troubleshoot sophisticated network related issues across the EX-series and QFX-series Switching product line. • Work directly with customers and engineering to investigate and resolve queries. • Develop deep product knowledge and take ownership of key Support responsibilities. • Advanced debugging, customer issue reproduction, mentoring, and writing clear documentation. • Document and reproduce customer problems and coordinate fixes by engineering department. • Manage critical customer accounts and escalation requests. • Troubleshoot hardware and software issues, replicate customer's environment, network problems in the lab. • Facilitate communication between customers, escalation and engineering for bug fixes/workarounds. • Provide ongoing technical and process training on new product developments and service offerings. • Serve as team escalation point for difficult technical and customer issues. • Participate as technical expert in product marketing meetings and support readiness project work. • Work with external partners, vendors, and customers to clearly document and distribute FAQs.

🎯 Requirements

• Bachelor’s or Master’s in Computer Science, Information Systems, or a related field work experience can be substituted in lieu of a degree • 6+ years of experience supporting, designing, and implementing IP networks. • Candidates who have extensively worked on troubleshooting, implementing, and supporting large IP networks. • Certifications for switching and routing a plus. (JNCIA, JNCIS, JNCIP, JNCIE - CCNA, CCNP, CCIE) • Excellent verbal and written communication, presentation and customer handling skills. • Technical lead to provide mentoring and training for team members. • Ability to logically troubleshoot complex and high-impact problems. • IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) • IP routing protocols (BGP, OSPF, ISIS, RIP) • EVPN / VxLAN Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) • Traffic generator tools such as Spirent and IXIA. • MPLS, VPLS, L2, and L3 VPN MPLS Traffic Engineering, LDP, RSVP Multicast technologies NG-MVPN, PIM EVPN / VxLAN AI/ML experience a plus • Experience with Linux Perl/Unix scripting

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion