Customer Success Representative II

🕒 May 19

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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HALO Branded Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛒 Retail

🏢 Enterprise

💰 Private Equity Round on 2016-01

B2B • Retail • Enterprise

HALO Branded Solutions is a company specializing in branded merchandise and promotional products to enhance brand engagement and recognition. They offer a variety of services including custom kitting, company stores, holiday gifting, and creating employee welcome kits. In addition, HALO provides solutions for employee recognition and incentives through tailored programs that align with company cultures. The company also focuses on creating brand ambassadors through company uniforms and branded apparel. HALO serves a wide range of industries by providing creative services, technology solutions, and logistics support to capture and maintain the attention of clients and employees. Their commitment to sustainability and impactful experiences is central to their operations.

📋 Description

• Ensure smooth order management processes • Provide proactive customer support • Maintain effective communication with internal and external stakeholders • Run daily reports of open orders and follow up as needed • Monitor new orders and schedule follow-up actions • Review order details to confirm shipping dates and methods • Track shipments to confirm on-time delivery • Proactively resolve issues post-shipment • Maintain clear communication regarding order statuses • Respond promptly to inquiries from Billing and other internal employees • Document and manage all order-related actions • Provide backup support for other representatives • Work independently to resolve tasks • Mentor lower-level Customer Service Representatives

🎯 Requirements

• High school diploma or GED required. • 2+ years of customer service experience. • Strong attention to detail with exceptional organizational skills. • Proven active listening skills, including asking clarifying questions and responding thoughtfully. • Proficiency in Microsoft Office and relevant HALO systems. • Professional written and verbal communication skills, including strong email and telephone etiquette. • Ability to multi-task and manage time effectively to meet established deadlines. • Flexibility to work both independently and as part of a collaborative team environment.

🏖️ Benefits

• nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance • additional Voluntary Benefits • 401(k) Retirement Savings Plan • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA)