Application Operations Engineer

Job not on LinkedIn

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hamsa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Hamsa is a front-end styling system / Webflow-style CSS kit for websites and web apps. The provided stylesheet contains global utilities, responsive layout helpers, accessibility focus states, text and border gradient presets, animations, utility classes for spacing/truncation, and other presentation rules — consistent with a UI kit, Webflow template, or design system intended to standardize site styling. The code indicates emphasis on accessibility, responsive behavior, animated gradients, and reusable CSS components rather than backend services or product details.

📋 Description

• Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana. • Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments. • Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps. • Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management. • Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates. • Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements. • Independently identify and implement process improvements across IT Ops. • Identify and propose additional coverage, tooling and workflows for a growing IT Ops team. • Continuously refine SOPs, automation scripts, and knowledge base articles to improve efficiency and scalability. • Serve as first-line support for internal technology issues, including hardware, access, communication tools etc. • Support the onboarding and off-boarding process: provision/de-provision AWS IAM roles, SaaS accounts, and hardware; coordinate secure retrieval/termination; maintain access checklists, and enforce security requirements. • Work with Security, HR, and Operations to meet compliance, audit and security monitoring requirements, security best practices and regulatory requirements.

🎯 Requirements

• 3–5 years of experience in Application Support or Systems Support roles, preferably in early-stage or high-growth environments. • Hands-on experience with AWS monitoring, logging, and IAM administration. • Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems. • Solid understanding of incident management and user access provisioning. • Strong customer service mindset with excellent written and verbal communication skills. • Experience providing Level 2 support directly to SaaS clients. • Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction. • Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments. • Fluency in both Mandarin and English is necessary. • Familiarity with compliance-friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus. • AWS Certified Cloud Practitioner (Foundation) is a plus.

🏖️ Benefits

• Health insurance • Remote work options • Professional development