Customer Service Advisor, Remote

🕒 January 10

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Handicall

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🤝 B2B

🏢 Enterprise

🌍 Social Impact

B2B • Enterprise • Social Impact

Handicall is a French inclusive contact center and outsourcing provider specializing in customer relationship management and business process outsourcing. The company operates multiple call centers located exclusively in France, focuses on omnichannel customer service, telephony, client acquisition, customer loyalty, payment and debt recovery, claims management, and KYC/compliance. Handicall is an adapted enterprise with a strong social responsibility focus, integrating people with disabilities into the workforce and promoting humane, local and sustainable outsourcing solutions.

📋 Description

• Handle customer contacts remotely by applying the company’s defined procedures and tools • Provide the most appropriate solution (inbound and/or outbound calls) • Use active listening • Collect and synthesize information • Organize, prioritize and manage your activity according to call targets and as part of a team • Manage complex situations

🎯 Requirements

• Energetic, motivated and customer-oriented • Proficient with computer tools / basic IT skills • Clear verbal communication • Friendly and pleasant on the phone • Able to take a step back and maintain perspective

🏖️ Benefits

• Profit-sharing • Incentive pay • 75% reimbursement of transportation costs • Health insurance • Meal vouchers