Zendesk Optimization and Support Specialist

Job not on LinkedIn

April 30

Apply Now

Receive Emails with Similar Jobs

Hands Working Virtually, Inc.

WebsiteLinkedInAll Job Openings

B2B • eCommerce • Healthcare Insurance

Hands Working Virtually, Inc. is a leading business process outsourcing (BPO) firm specializing in delivering expert solutions across several industries, including eCommerce, healthcare, law firms, and short-term rentals. The company focuses on streamlining, optimizing, and making business processes cost-effective for its clients. With a skilled team experienced in managing complex business tasks, they provide customized solutions that drive efficiency, innovation, and growth. Hands Working Virtually, Inc. is committed to quality, customer satisfaction, and being a reliable partner to ensure an excellent service experience for all clients.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

⚕️ Healthcare Insurance

📋 Description

• Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows. • Implement best practices to improve ticket management, team efficiency, and customer satisfaction. • Provide technical support and guidance to the team on Zendesk features and functionalities. • Maintain up-to-date documentation of system configurations and process changes. • Recommend and implement app integrations or third-party tools as needed. • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns. • Monitor system performance and identify opportunities for continuous improvement.

🎯 Requirements

• Proven experience as a Zendesk Administrator or similar role. • Deep understanding of Zendesk products (Support, Guide, Chat, etc.). • Experience with workflow automation and customer support optimization. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to work independently and collaboratively in a remote environment. • Zendesk certification(s) is a plus. • Experience with customer service metrics and reporting tools.