Mix-Methods Product Researcher

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🕒 May 20

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Hand Talk

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📚 Education

🌍 Social Impact

💰 $670k Seed Round on 2018-08

Education • Social Impact • Technology

Hand Talk is the largest Sign Language translation platform in the world, designed to enhance communication for deaf individuals. The platform, which includes a mobile app, offers tools for learning and translating Sign Languages such as ASL and Libras, promoting accessibility and inclusion in various environments. Awarded by the UN as the 'best social app in the world,' Hand Talk serves as a vital resource for individuals and businesses seeking to bridge communication gaps with the deaf community.

📋 Description

• Convert ambiguous questions about products and models into clear, actionable research plans — covering discovery, concept testing, and experience evaluation • Design and run end-to-end mixed-methods research across multiple AI product workflows • Study how Deaf users experience communication in real-world contexts using moderated and unmoderated methods • Partner cross-functionally to define what 'good' looks like — contributing to the development of frameworks to measure interpretation quality and communication effectiveness • Design experience research and metrics that can be tracked over time; establish recurring reports that accumulate learning rather than isolated studies • Define behavioral signals and instrumentation requirements in partnership with Product and Engineering • Maintain research practices that are respectful, transparent, and meaningful to participants • Communicate findings clearly through focused deliverables that drive decisions • Set up feedback systems and tracking cadence for newly released features; ensure insights continuously inform product and model decisions.

🎯 Requirements

• 6–8+ years of applied research experience in product or technology environments • Strong experience in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analytics • Ability to work with diverse methods and choose the right approach for the problem at hand • Experience developing and working with product and experience metrics • Comfortable building lightweight measurement systems (tracking, dashboards, reports) • Strong storytelling and communication skills • Advanced conversational English • Curious, collaborative, structured, and action-oriented • Comfortable working in ambiguity and early-stage environments • Impact-focused — not just output-focused • Experience working with communities where trust and cultural sensitivity are important • Strong commitment to inclusive and ethical research practices • Proficiency in ASL (American Sign Language) is a major plus but not required; if not fluent, must demonstrate strong judgment when working with interpreters and ensure full access to communication in all research activities.

🏖️ Benefits

• CLT employment contract: Your security and all your rights guaranteed from day one. • Caju Benefits Card (BRL 1,160.00): Flexibility to use your balance as you prefer: meals, groceries, home office, culture, and mobility! • Remote work — From wherever you are! Have the freedom to work from anywhere in Brazil, with flexibility and comfort. • SulAmérica Health Plan • SulAmérica Dental Plan • SulAmérica Life Insurance • Online consultations with specialists through Conexa Saúde — telemedicine. • Wellhub: To help you always perform at your best! • Extended year-end break: Celebrate the holidays with more peace of mind! Enjoy a longer period to recharge with family and friends. • Birthday day off: To give you a special day of rest during your birthday month! • Extended parental leave: Support and quality time for those building or growing their family. • Continuous professional development: Access leading platforms like CS Academy and LinkedIn Learning, plus an annual allowance for courses and training in your field. Invest in yourself! • University partnerships: Support to go further through discounts and giveaways! • Libras training (Brazilian Sign Language): Learn this important language for our community! • English Pass: English learning to keep advancing in your career! • Work equipment provided in your onboarding kit.