Patient Financial Counselor

November 21

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Hanger, Inc.

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Healthcare Insurance • Biotechnology • Wellness

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

5001 - 10000 employees

Founded 1861

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

📋 Description

• Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. • Determine and verify patient insurance coverage and eligibility for financial assistance programs. • Knowledgeable of all aspects of the financial process from scheduling, billing, and collections. • Promote the values of Hanger • Communicate well with patients and insurance companies over the phone or fax • Coordinate patient care with clinics • Document and report payment information timely and accurately • Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames • Educate patients about payment options and financial assistance • Negotiate and strategize patient payment arrangements • Update patient accounts and balances • Collect patient payments over the phone • Review and process patient and insurance company forms • Follow policy and procedures in regard to financial screening, arrangements and third-party demands.

🎯 Requirements

• Typically requires less than 1 year of related experience. • Medical field experience collecting payments, call center experience, customer service handling difficult conversations. • Preferred – experience in high volume medical office. • High School or equivalent education. • Strong organizational, analytical and problem solving skills • Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment • Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions • Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues • General knowledge of HIPAA and other medical insurance regulations and terminology • Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding • Knowledge of FDCPA • Proficient computer software; such as MS Word, Excel, and automated billing systems • Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc. • Familiar with general medical terminology • Understanding of state, federal and regional collection and reimbursement laws • Must have an enthusiastic and positive attitude • Ability to work independently, exercise creativity, and be attentive to detail • Proficiency with basic math and accounting skills • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. • Keep the patient at the center of everything that you do, building lifelong trust. • Foster open collaboration and constructive dialogue with everyone around you. • Continuously innovate new solutions, influencing and responding to change. • Focus on superior outcomes, and calibrate work processes for outstanding results.

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest