Supervisor, RCM Operations

September 28

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Hanger, Inc.

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Healthcare Insurance • Biotechnology • Wellness

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

5001 - 10000 employees

Founded 1861

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

📋 Description

• Oversee the day-to-day operations of the Consolidated Scheduling Team – Outbound • Manage a team responsible for outbound patient phone calls related to scheduling patient appointments when new referrals are received • Serve as the first point of contact with Hanger Clinic patients through the outbound scheduling team • Review daily and monthly performance metrics to ensure service level agreements are being met • Collaborate with regional and line management to provide seamless interface with patients and external customers • Ensure staffing decisions and staff development actions support operational success • Work with Directors of Operations and others on process improvement for the RCM consolidated teams • Provide strategic and tactical input to future RCM administrative function consolidations

🎯 Requirements

• Bachelor level degree (preferred) or Associates Degree along with 2 years minimum supervisory experience in Revenue Cycle Management setting • Ability to create a positive work environment and able to build and motivate teams • Ability to manage multiple functions and activities; strong organizational skills • Strong interpersonal, oral, and written communication skills • Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement • A self-starter; able to work with only broad operating guidance and direction • Strong customer service / patient advocate skills • Proficient in Microsoft Office Suite (Word, Excel, and Outlook) • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest • 8% annual bonus