Hapana
SaaS • Wellness
Hapana is a comprehensive management software solution catering to fitness studios and related businesses. Designed for single studios and multi-site fitness organizations, Hapana offers tools to streamline operations, manage memberships, and enhance member engagement. It provides features such as gym member management, custom membership packages, secure online billing, scheduling of classes, and marketing automation. The platform supports various fitness modalities, including Pilates, Yoga, Barre, Functional, HIIT, Spin, Martial Arts, and Boxing. With advanced analytics, personalized mobile apps, and a digital content suite, Hapana aims to empower fitness studios to operate efficiently and grow sustainably.
Tier 2 Technical Support Agent
Job not on LinkedIn
2 days ago
Hapana
SaaS • Wellness
Hapana is a comprehensive management software solution catering to fitness studios and related businesses. Designed for single studios and multi-site fitness organizations, Hapana offers tools to streamline operations, manage memberships, and enhance member engagement. It provides features such as gym member management, custom membership packages, secure online billing, scheduling of classes, and marketing automation. The platform supports various fitness modalities, including Pilates, Yoga, Barre, Functional, HIIT, Spin, Martial Arts, and Boxing. With advanced analytics, personalized mobile apps, and a digital content suite, Hapana aims to empower fitness studios to operate efficiently and grow sustainably.
📋 Description
• Manage high volumes of support tickets and resolve complex issues, maintaining accuracy under pressure. • Maintain knowledge of web development concepts including APIs, webhooks, and authentication. • Identify opportunities to improve processes and create support resources. • Build relationships with various teams to validate technical requirements and ensure accurate information. • Troubleshoot payment processing and billing concerns while maintaining communication throughout resolution.
🎯 Requirements
• Experience in technical support or Tier 2 support role, preferably in SaaS or software environments. • Strong troubleshooting, analytical, and problem-solving abilities. • Familiarity with APIs, webhooks, and basic web-development concepts. • Excellent written and verbal communication skills with ability to simplify complex technical issues. • Strong organizational skills with ability to manage multiple tasks in a fast-paced environment. • Experience with Stripe or other payment processors is a plus. • Ability to collaborate effectively across multiple departments. • Basic experience with CRM platforms (particularly GoHighLevel) is highly advantageous.
🏖️ Benefits
• Competitive salary • Career growth opportunities • Wellness perks including fitness initiatives and work-life balance policies
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