Marketing Manager – Partners and Events

🕒 6 days ago

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Lead partner marketing programs across announcements, product launches, enablement, case studies, collateral, events, and partner communications • Create and maintain partner-facing materials including one-pagers, presentations, sales resources, training content, case studies, and 3PL collateral • Manage end-to-end case study development, including interviews, drafting, approvals, and promotion • Plan and support partner events and experiences including industry events, partner dinners, hub tours, customer visits, and retailer meetings • Support partner and retailer conversations through presentations, enablement materials, tours, and customer-facing content that communicate the value of Happy Returns • Build and manage partner training and enablement programs, including educational resources, scripts, and ongoing content updates • Lead ongoing improvements to the partner website and ensure content remains accurate, relevant, and up to date • Identify creative opportunities and channels to communicate partner updates, insights, and initiatives

🎯 Requirements

• Bachelor’s degree in Marketing , Communications, Business, or a related field • 5+ years of non-internship marketing experience • Comfortable presenting information and facilitating conversations with partners, retailers, and external audiences in both virtual and in-person settings • Strong writing, editing, and communication skills • Experience creating marketing collateral, sales enablement materials, partner-facing resources, presentations, or web content • Experience managing cross-functional marketing projects from planning through execution • Ability to translate complex products, features, and initiatives into clear, compelling, easy-to-understand content • Familiarity with e-commerce, logistics, retail, SaaS, and/or supply chain • Proficiency with ChatGPT, PowerPoint, Word, and Excel • Ability to travel up to 30% of the time, including partner meetings, events, retailer visits, hub tours, and conferences

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements