Regional Fixed Operations Representative

Job not on LinkedIn

November 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Harbinger

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Harbinger is a commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to support the growing demand for medium-duty EVs. Leveraging a foundation of proprietary, in-house developed vehicle technologies designed specifically for commercial vehicles, Harbinger is bringing a first-of-its-kind EV platform to market, priced for zero acquisition premium.

51 - 200 employees

💰 $65M Series A on 2023-09

📋 Description

• Serve as an extension to the call center for dealer and fleet support cases. • Assist call center technicians by providing advanced troubleshooting guidance and decision support. • Document technical findings and escalate systemic issues to Service Engineering. • Participate in rotational availability for technical support coverage as needed. • Conduct on-site diagnostics, repairs, and component replacements for escalated cases or critical customer situations. • Perform mobile service operations safely, effectively, and in compliance with HV and LV system requirements. • Support dealers and service partners with hands-on assistance during difficult or unfamiliar repairs. • Validate service procedures, tooling needs, and repairability feedback for continuous improvement. • Conduct dealer service capability audits, including facility readiness, technician competency, tool availability, safety compliance, and parts stocking. • Provide coaching and training for dealer technicians on service procedures, safety practices, and Harbinger diagnostic tools. • Assist dealers in establishing proper repair documentation, warranty workflows, and communication channels. • Support initial dealer onboarding and launch readiness assessments. • Investigate field issues, gather data, and support failure analysis for high-impact cases. • Document findings and provide feedback to Service Engineering, Quality, and Product teams. • Monitor recurring issues within the region and support corrective action validation. • Capture service data and case notes for trend analysis and product improvement. • Serve as the primary field-facing regional representative for Harbinger service operations. • Maintain strong relationships with dealers, fleets, and service partners in the region. • Support customer satisfaction efforts by ensuring timely resolution of high-priority cases. • Assist in developing and refining service procedures, quick reference guides, and training content. • Validate new service tools, diagnostic features, and technical publications through field use. • Support warranty analysis by providing detailed field insights and documentation. • Maintain a safe working environment and comply with all HV safety protocols. • Document all field activities thoroughly and submit trip reports as required. • Manage regional travel schedules efficiently and professionally. • Perform additional duties or participate in cross-functional initiatives as assigned.

🎯 Requirements

• Excellent communicator with strong verbal, written, and technical communication skills. • Proven ability to diagnose, troubleshoot, and resolve complex automotive or EV-related issues. • Strong customer-facing skills with the ability to remain calm, professional, and solutions-focused under pressure. • Solid project management and organizational discipline; able to manage multiple field cases simultaneously. • Demonstrates DWYSSWYD mindset (Do What You Say, Say What You Do): accountability, follow-up, and clear communication. • Adaptable and resourceful, able to work effectively in fast-paced, dynamic environments. • Strong collaboration skills and the ability to serve as a bridge between dealers, service, engineering, and customers. • High attention to detail with a “seek to understand” approach before taking action. • Proficiency in MS Office Suite, diagnostic platforms, dealer management systems, and digital communication tools.

🏖️ Benefits

• Equal opportunity employer • Complies with federal, state, and local fair employment practices • Accommodations for persons with disabilities